Service Designer

  • Innovation Makers
  • Lisbon, Portugal

Service Designer

Job description

About Innovation Makers

Innovation Makers is a Portuguese company specializing in the development and implementation of software and hardware solutions with a growing focus in the financial area.

We develop technologically advanced solutions and result oriented success of the user experiences we draw. We believe in a collaborative work system in continuous evolution, which is based on multidisciplinary, qualified, autonomous and horizontal teams. Its members bring together skills from diverse areas such as user experience design, service design, business analysis, computer engineering and software programming.

Our main goal is to deliver valuable solutions to our customers' business and to the end-users of the solutions we create. We work every day so that those who collaborate with us have the best conditions to achieve it.

Overview of the position:

  • The voice of the user and the business in the products we create
  • Raise and analyze business needs
  • Ensure business objectives and metrics in digital products that we created
  • Raise, analyze and ensure user needs in digital products we create
  • Design UX strategies for digital products


What you’ll be doing on a daily basis:

  • Use and implement methodologies and tools based on the philosophy and process of design thinking
  • Understand the people involved in the area; compile Stakeholder maps
  • Raise requirements and identify business objectives for technology and non-technology solutions for customers
  • Investigate and identify user needs to conduct appropriate (qualitative and quantitative) research according to needs, context and phases of product and service development to define requirements
  • Investigate and analyze technology solutions from competing products and solutions
  • Plan and conduct collaborative and co-design workshops with internal and external teams to define ideas, objectives, functionalities, and processes
  • Investigate and identify distinct scenarios and opportunities to compile key use cases
  • Create ideal experience journeys for key stakeholders, key use cases
  • Delivery within the context of Software development artifacts relating to Strategy, Scope and User Experience Framework plans
  • Detailing services from a holistic perspective - Service Blueprints
  • Communicating work visually (eg: diagrams) as well as through the written content
  • Aligning the impact of service solutions and features on technology building
  • Execute solution assessment plans using tools such as usability testing and heuristic assessment

Job requirements

What you should be bringing to the table:

  • Minimum experience of 3 years
  • Proven experience as a Service or Business Designer
  • UX Designer or similar; Business/Functional analyst
  • Strong portfolio of Service/UX design projects
  • Knowledge of user research methodologies and techniques
  • Mastery of workshop facilitation
  • Proficient in design software, prototyping, and hand-off (eg: Balsamiq, Sketch, Invision, Zeplin, or similar)
  • Problem-solving ability
  • Analytical mind with business vision
  • Excellent communication skills


What we also value:

  • Knowledge of data analysis tools (Google Analytics; Firebase etc.)
  • Knowledge of agile methodologies (eg: Scrum and Lean); and banking business


What Innovation Minds can offer you:

  • Salary adjusted to experience shown
  • Employment contract
  • Food allowance
  • Health card
  • Possibility of growth in an evolving company
  • Possibility to operate in various markets and countries