Operations Manager

  • STAT Martial Arts
  • Lisbon, Portugal

Operations Manager

Job description

As Operations Manager of STAT Martial Arts you will be a key member of the management team while reporting to the CEO and working closely with the board. You will lead all business expansion related initiatives while ensuring that all existing activities are continuously improved into a lean, optimized and sustainable operation. Although the operational model is based on physical assets (schools), all core distribution channels are digital or somehow leverage technology - this commercial capacity will also fall under your responsibilities.

Job requirements

Duties & Responsibilities

  • Identify expansion and growth opportunities in Portugal & abroad through rigorous market research and write expansion playbook, while constantly iterating and improving
  • Consistently monitor customer related metrics and devise strategies to maximize retention
  • Define and implement return maximizing strategies both by increasing top line revenue or optimizing bottom line costs
  • Lead the operational setup of all new academies and support team in all hiring, staffing and admin needs;
  • Identify, close and liaise with key local partners and stakeholders
  • Build and be accountable for all digital and tech driven initiatives, especially the ones impacting commercial and revenue related metrics
  • Report and dashboard to give a 360º perspective of the operation
  • Contribute to all decision making processes within the Management Team and act as a key advisor and ambassador across the organization

What are we looking for?

  • Proactive, grit, entrepreneurial, autonomous and problem solver
  • 5+ years in top tier consulting, as a founder or in a fast growing product startup
  • University educated in a relevant program and institution
  • Fluent Portuguese and English; Spanish or any other European language is a bonus
  • Business acumen and experience in general management, business organization and project management
  • Interest or experience with sports and education is a big bonus